Privacy Policy
This Policy explains how Tifo collects, uses, shares, stores, and protects information when you use our Services.
Tifo (“Tifo”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your information.
This Privacy Policy explains how we collect, use, store, and protect information when you use our Services.
1. Information We Collect
- Name
- Email address
- Phone number
- Business information
- NRC/passport details
- Business verification documents
- Settlement information
- Payment references
- Transaction amounts
- Transaction statuses
- Customer phone numbers
- SMS recipient numbers
- Message content
- Delivery statuses
- IP address
- Device/browser information
- API usage logs
- Request metadata
2. How We Use Information
We use information to:
- •Provide and maintain Services
- •Process transactions
- •Send notifications
- •Verify businesses
- •Detect fraud and abuse
- •Improve reliability and security
- •Comply with legal obligations
4. Data Retention
We retain information for as long as necessary to provide Services, maintain financial and operational records, meet legal and compliance obligations, resolve disputes, and detect fraud.
5. Security Measures
We implement reasonable administrative, technical, and organizational safeguards designed to protect information.
However, no transmission or storage system can be guaranteed completely secure.
6. Your Responsibilities
You are responsible for:
- •Keeping your credentials secure
- •Ensuring lawful collection of customer data
- •Obtaining consent before sending messages
- •Protecting your systems and integrations
8. Third-Party Services
Tifo integrates with third-party providers. Their systems and privacy practices are governed by their own policies and terms.
9. Your Rights
Subject to applicable law, you may request:
- •Access to your information
- •Correction of inaccurate information
- •Deletion of certain information
- •Restriction of processing where applicable
10. International Transfers
Your information may be processed or stored in countries outside Zambia where our infrastructure or providers operate.
11. Children’s Privacy
Tifo is not intended for individuals under 18 years old.
12. Updates to this Policy
We may update this Privacy Policy periodically. Continued use of the Services after updates constitutes acceptance of the revised policy.